Thank you shopping with us! Find answers to your questions about shipping, custom products, laser engraved children’s gifts and more.
For custom orders on any of our laser engraved children’s gifts and home decor, our current making time is around 7-10 business days. For non-custom items (non-personalised, natural timber wall scripts, birth announcements etc) we will ship within 2 business days.
Domestic orders are sent via Australia Post.
Standard free shipping usually takes 3-7 business days after your order is shipped (remember to add the time it takes to make your order). Express post can take 1 – 3 business days depending on location in Australia.
We can post world wide yay! International orders are tracked but tracking details are only made available to us once your order reaches the country of destination. International shipping usually takes around 3 weeks but may be up to 5 weeks or longer during peak times.
Most items in our range can be made and on their way to you within 7-10 business days. If you are not sure about timeframes or need your order for a for a special occasion, we suggest Rush postage option as we expedite the manufacturing process and get it out the next business day for you. With Rush postage we will also send it Express Post with Australia Post and that can take 1 -3 business days arrival once posted.
Yes, you can. We’ll email your shipping confirmation when your order is ready to go. Once your order is on the road with Australia Post, you will be able to track your parcel via the tracking app. Please check spam as sometimes emails can go in there.
Yes, absolutely. Just let us know via email asap so we fix this up for you. Usually we will ask you to complete another order for any new products and we will send you a code to apply at checkout to remove the shipping.
Timber Tinkers studio is in Cairns, Queensland. We’re happy for you to pick up your order directly to save time and shipping. Please make your order as usually and then call or email us to let us know. When you come to collect your order, we can refund any postage charges to the method of payment.
Every item is handmade with lots of love and care and inspected thoroughly before it’s sent to you. Unfortunately, sometimes items do get lost or damaged after they have left our care. If your order has been damaged during transit, you may need to contact Australia Post to lodge a claim with them. We recommend taking photos and submitting a claim within 48 hours. If you need help, or are unsure what to do, please let us know.
We do not offer refunds or exchanges on personalised and custom orders. We do make it clear that colours and wood grain may look different on screen to in-person. And that handmade products may differ slightly from the photos on the website.
Sorry to hear that you’ve made a mistake! Even though we ask you to double, double, triple check everything, mistakes still happen. Let us know and we’ll try to work out a solution for you but we do not offer refunds if you make an error on any product.
Our unique timber decorations and products are all handcrafted in our studio using lightweight plywood sourced from renewable plantation resources and 100% well managed forests. Every piece is beautiful and unique because of the different characteristics of each piece of timber.
We recommend using either a large amount of blu tac or double-sided 3M tape to attach your Timber Tinkers products to walls. For heavier pieces (eg height charts and signs), double sided tape works best. More detailed product information and hanging instructions are available on our product page.
Our first day boards to be used with chalk only. Please do not use chalk markers of any kind, which leave a ghosting effect.
By using the chalk only you will be able to reuse your board year after year.
For any of our products where you can fill in details (eg height charts and signs) we recommend using a super fine permanent marker (the finer the better) or even a ball point pen. This is to avoid any bleeding onto the wood.
Timber Tinkers products are available online through our webstore. We occasionally have stalls at design markets where you can come and say hello to us in person! Keep in touch with us on Instagram @TimberTinkers or on Facebook at /TimberTinkers for more information about where to find us.
By purchasing products on our store, you will earn points equal to 1 point for every dollar spent.
For every 100 points that you earn, you receive a 10% discount on your next purchase. Once you have enough points, you can spend them in the cart/checkout. Simply click the spent points prompt when it appears. If you have less than 100 points, you won’t see the spend points prompt.
Simply head over to your account and visit the My points tab to see how many points you currently have, and your point usage history.
Your support means the world to us. If you have any questions email us at [email protected]